Shipping policy
Shipping Policy
Thank you for shopping at Teazys. This Shipping Policy outlines important information regarding the delivery of your order.
Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after payment confirmation. You will receive a confirmation email with your order details once your order has been placed.
Shipping Times
Estimated delivery times are as follows:
- United States & Canada (Standard Shipping): 10 to 20 business days after processing
- United States & Canada (Expedited Shipping): 7 to 12 business days after processing (if available at checkout)
Please note that these are estimated delivery times and not guaranteed delivery dates. Actual delivery times may vary depending on your location, carrier workload, and other factors beyond our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Please allow 2 to 5 business days for tracking information to be updated in the carrier system.
Customs, Duties and Taxes
All prices listed on our website include applicable import duties and taxes. You will not be charged any additional customs fees, duties, or taxes upon delivery. The total price you see at checkout is the total price you pay.
Shipping Restrictions
At this time, we ship to the United States and Canada only. We do not ship to P.O. Boxes or APO/FPO addresses.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us immediately at nidanimasalex@gmail.com. We will arrange for a reshipment or a full refund, based on your preference.
Delivery Issues
If your order has not arrived within 25 business days from the date of purchase, please contact us at nidanimasalex@gmail.com and we will investigate the issue with the carrier.
Returns
If you are not satisfied with your purchase for personal reasons (the product matches the description on our website), you may return the item at your own expense. Once we receive the returned product, we will issue a refund for the cost of the product (shipping costs are non-refundable).
To initiate a return, please contact us at nidanimasalex@gmail.com to receive the return shipping address and instructions.
Incorrect Shipping Address
Please ensure that your shipping address is correct and complete at the time of purchase. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Contact Us
If you have any questions about your shipment, please contact us at: nidanimasalex@gmail.com
This policy was last updated on September 18, 2026.